How-to3 min readUpdated 15 Mar 2025

How to delete your account and your data

If you decide FlowTrack is not for you, you can permanently delete your account and all associated data. We respect your right to be forgotten.

How to Delete Your Account

Open FlowTrack and go to Settings
Scroll to the bottom and tap Account
Tap Delete Account
Read the summary of what will be deleted
Type "DELETE" in the confirmation field (this prevents accidental deletion)
Tap Permanently Delete My Account

Delete account confirmation screen with the DELETE text field

Screenshot coming soon

Warning

Account deletion is permanent and cannot be undone after the grace period. Make sure you have exported any data you want to keep before proceeding.

What Gets Deleted

When you delete your account, the following data is permanently removed:

Data Type	Deleted?
Your profile information (name, email, preferences)	Yes — permanently
All financial data (asset values, liability balances, transactions)	Yes — permanently
Manually entered assets and liabilities	Yes — permanently
Financial health score history	Yes — permanently
Goals and progress data	Yes — permanently
Cash flow and budget data	Yes — permanently
Nominee records	Yes — permanently
App preferences and settings	Yes — permanently
Payment and billing history	Yes — permanently

What Is Retained

In accordance with legal and regulatory requirements, we retain:

Anonymised, aggregated analytics data — this data cannot be linked back to you and is used for product improvement (for example, "X% of users in this age group have emergency funds"). Your individual identity is completely removed.
Financial transaction records as required by tax and audit regulations for the legally mandated period

No retained data can identify you personally.

Timeline

Event	Timing
Account deactivated	Immediately after you confirm deletion
Grace period	7 days — you can cancel the deletion by logging back in
Data deletion begins	After the 7-day grace period
All personal data permanently deleted	Within 30 days of the grace period ending
Backup purge complete	Within 30 days of the grace period ending

Changed Your Mind?

If you deleted your account and regret it:

Within 7 days: Simply log back in with your original credentials. Your account will be reactivated and all data restored.
After 7 days: Your data deletion has begun and cannot be reversed. You can create a new account, but your historical data is gone.

Before You Delete

Consider these alternatives:

Just want to stop paying? Cancel your subscription instead — you keep your data and revert to the Free plan
Concerned about data? Review our privacy and security articles — remember, FlowTrack never has access to your bank accounts
Having a bad experience? Email support@flowtrack.money — we genuinely want to fix whatever is not working for you

Info

If you need to delete your account for DPDP Act compliance or any data protection reason, you can also email privacy@flowtrack.money and we will process the deletion on your behalf.

deleteaccountdata deletionprivacy

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